Get Answers To Your Questions About Red Copper™ Flipwich™
I ordered my Red Copper™ Flipwich™ and it said shipping will take 3-6 weeks. Why so long?
Shipping MAY take 3-6 weeks. Throughout different times of the year demand is greater than others, so we always state 3-6 weeks. However, we always do our best to plan for those times of the year so we can avoid “back orders.”
Help! I placed an incorrect order. How can I change this?
What you want to do is call this toll free number for customer service: 1-800-280-5424. To find your order they will need your phone number (or email address if you provided it), last name, and zip code. They will absolutely get your order fixed for you. Keep in mind order processing takes a full 24 hours, so they may not have your order in the customer service system until at least 24 hours after you've placed your order.
I ordered Red Copper™ Flipwich™, but I haven't been charged yet. When should I expect to be charged?
We process your order within 24 hours, but we do not charge your card for the purchase until the order is shipped to your address.
Is my Red Copper™ Flipwich™ safe to use on my glass cook top?
Since every cook top is different, we advise you to refer to your stove's manufacturer's instructional manual prior to using your Red Copper™ Flipwich™ on any glass cook top surface.
HOW LARGE IS THE RED COPPER™ FLIPWICH™?
The overall length of Flipwich™ measures 14-inches.
Grill plate bottoms measure: 4.75-inches x 4.5-inches x depth of 0.5-inches.
Outside of grill plates measure: 6-inches x 5.6-inches.
Flipwich™ accommodates foods approximately 1-inch thick.
WHAT COLOR IS FLIPWICH™?
Flipwich™ has a red exterior grill plate with aluminum center and a red and silver handle. The interior is copper.
HOW DO I LOCK THE HANDLE?
After closing Flipwich™, slide the silver metal ring over the opposite handle. Fit the ring into the chiseled groove. The handle lock is ideal to keep the grill pans closed tightly when you're not holding the handles. When you grab Flipwich™ to flip, the ring may slide out of the groove because your grip brings the two grill plates closer than the handle lock. Exercise caution when flipping Flipwich™.
I'VE CREATED MY SANDWICH, BUT I'M HAVING A DIFFICULT TIME GETTING IT INTO FLIPWICH™. IT KEEPS SPILLING OVER. IS THERE A TRICK TO THIS?
Try building your sandwich in Flipwich™! For example, if you're making a loaded grilled cheese sandwich try following these simple steps:
- Butter one side of your bread. Place butter-side down on the bottom grill pan.
- Add a layer of cheese, tomato, and bacon.
- Butter one side of the top slice of bread and place on top of your sandwich.
- Close your Flipwich™ and cook as normal.
HOW DO I KNOW IF MY SANDWICH IS COOKED?
Periodically open Flipwich™ to check on your food. This ensures you achieve your desired doneness.
IS THERE ANYTHING I NEED TO DO TO FLIPWICH™ BEFORE USING IT?
Before first use, hand wash Flipwich™ with a mild dish soap and warm water. An initial seasoning is required before use to ensure that Flipwich™ performs at optimal performance.
HOW DO I SEASON FLIPWICH™?
- Spread a light coating of vegetable oil over the inside grill plates of the Flipwich™. Using a basting brush may help you with this step. Close Flipwich™ and lock handles.
- Place Flipwich™ on your stove and turn heat on medium. Be sure that heat is limited to the induction plate (silver surface).
- Watch very carefully. Remove from heat once vegetable oil starts to smoke.
- Let Flipwich™ cool down completely.
- Wipe away oil with a soft cloth or paper towel.
- Repeat this process on the other grill plate so both sides are seasoned.
*Seasoning instructions are also included with every Flipwich™. It is recommended that you season Flipwich™ twice a year.
ON WHAT COOKING SURFACES CAN FLIPWICH™ BE USED?
Flipwich™'s recommended cooking surfaces are electric stovetops, gas stovetops, and induction stovetops. However, you should refer to your stove manufacturer's user manual.
HOW DO I CLEAN FLIPWICH™? IS IT DISHWASHER SAFE?
Clean your Flipwich™ using a soft sponge and mild dish detergent. Allow to air dry or dry with a soft paper towel. Flipwich™ is not dishwasher safe. Please do not put your Flipwich™ in the dishwasher.
WHAT DOES PFOA & PTFE FREE MEAN?
Red Copper™ Flipwich™ does not contain any PFOAs or PTFEs. These chemicals are normally added to nonstick cookware, but begin to disintegrate at high heats. The coating can flake off into food and become ingested. Since Red Copper™ Flipwich™ does not have PFOAs and PTFEs, these harmful chemicals won't leach into your food.
HOW DO I PUT THE FLIPWICH™ HALVES BACK TOGETHER?
Flipwich™ halves separate so you can clean it easily. To put Flipwich™ back together, the posts on one half need to line with the holes in the hinge on the other half. When lined correctly, the halves slide together. See video below for more info.
WHAT IF I DON'T LIKE FLIPWICH™?
Your satisfaction is 100% guaranteed. if you are dissatisfied with your Flipwich™ for any reason, simply return the product within 30 days for an easy refund of your purchase price, excluding shipping and handling. See our return policy for more information. exceptions may apply.
Quick Tip Video
Here's a quick tip to make sure your Red Copper™ Flipwich™ is performing optimally. If you have any more questions, visit the instructions page to find out more.
SEE THE DIFFERENCE!
- Red Copper™ Flipwich™
Lightweight & Easy to Use
Works On Any Stovetop
Flips over to cook both sides evenly
Your Satisfaction is 100% Guaranteed
OFFER: Get your Red Copper Flipwich for only $19.99 plus $9.99 shipping and handling. When you order, you'll also receive the Foods and Desserts recipe book, as well as the Forever Sharp Knife with your order! But wait - takes advantage of our special offer and get a second Red Copper Flipwich, recipe book, and Forever Sharp Knife. Just pay a separate fee of $9.99. UPGRADE to the Deluxe Red Copper Flipwich, featuring a special double-coated cooking surface. Your DELUXE OFFER includes a deluxe coating Red Copper Flipwich, recipe guide, Forever Sharp Knife, a 3-year guarantee - yours for only $29.98 plus $9.99 shipping and handling. Double your deluxe offer and receive a second deluxe coating Red Copper Flipwich. Just pay a separate fee of $19.98! Order now. GUARANTEE: Standard Flipwich Guarantee - Your satisfaction is 100% guaranteed. If you are dissatisfied with your Red Copper Flipwich for any reason, simply return the product within 30 days for an easy refund of your purchase price, excluding shipping and handling. See our return policy for more information. Exceptions may apply. Deluxe Flipwich Guarantee - Your Deluxe Double Coating Red Copper Flipwich has a 3-Year Guarantee that covers a 3-year lifespan of the product. Should anything happen to your Deluxe Double Coating Red Copper Flipwich under normal usage simply return the unit and you will receive your money back, less shipping and handling and/or depreciation. Mistreatment, misuse, and intentional abuse of Deluxe Double Coating Red Copper Flipwich is not covered under the 3-Year Guarantee.